Return and Shipping

Method of Payment

The total amount of your purchases is payable by credit card (Visa, Mastercard and Amex.).
All items sold on are in Canadian dollar.


The shipping delay will be given to you based on the availability of the merchandise.

In order to facilitate your shopping experience at, a fixed shipping and handling fee will be applied to your final invoice, depending on the delivery address specified by the customer.

  • Free shipping in Canada
  • Continental USA: ( excluding Hawai, Alaska and Porto Rico ) shipping flat rate of $ 25.00 CAD per order
  • All other international countries: $ 60.00 CAD per order
  • We do not deliver to a postal office box

If nobody is home at time of delivery, the package will be deposit to a postal office near your home. If the parcel is not reclaimed or if the address is wrong, fees to return the parcel and fees for a second shipment will be at the customer’s charge.

Orders normally ship out within 48 to 72 hours on a regular business day. reserves the right to deliver your order within 30 days of accepting payment. In the event that the ordered items may not be shipped within five (5) business days, an e-mail will be sent to the customer with an estimated delivery date.

Return / Exchange Policy

Return Procedure:

All returns must be requested within 7 days of merchandise receipt and shipped to us within 7 days of return authorization approval.

How to proceed?

  • Send a written letter to:
    311 Westcroft Rd,
    Beaconsfield, PQ,
    H9W 2M5,


  • Send us an email at with your order number, name, returned item name, size and reason of return.
  • Please make sure that the articles to be returned are packed and protected for shipping. The item must be in a shipping bag (available at Canada Post) or in a box.
  • To find a Post Office:
  • Make sure to ask for a tracking number for your return. We are not responsible for lost packages. All merchandise must be returned with all original tags attached, unlaundered or unaltered. Upon receipt of the returned merchandise has the right to deny credits if the goods do not meet the return policy requirements.
  • We will examine your article upon reception. If the return is accepted, the reimbursement will be made upon reception of the returned article. We do not reimburse your shipping fees from the return. Any return shipping fees are at the customers charge


Sale items are final sale and are neither exchangeable or refundable. No Exceptions.


All items sold on are in Canadian dollars. Even though Nadya Toto inc attemps to be as thorough as possible about its pricing information, an error may still occur. Nadya Toto inc reserves the right to modify its prices at all times, without prior notice.

Taxes, duties, and other costs

Canada: Applicable taxes such as the GST, QST (in Quebec only) and HST (in certain Maritime provinces) will be added to your final invoice, based on the delivery address as specified by the customer.

International orders: The customer is responsible for any tax, customs, duties, and other related costs of import, as per the import laws of the country of destination.